OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
66 ratings and 41 comments received in the last 90 days.
29 April 2025
Thomas at JKC was friendly and attentive from the moment we walked in the door until the day we picked up our mini. Kept in touch throughout the intervening weeks
Response from JKC
Really pleased to hear that Thomas delivered an excellent customer experience. At JKC, our excellent staff really do make the difference - and in Thomas we have one of the best! Niall MacFlynn - Head of Business
13 April 2025
Smooth and easy process. Knowledgeable and friendly staff.
Response from JKC
Delighted to hear the team delivered a great experience...welcome to JKC! Niall MacFlynn - Head of Business
04 April 2025
Our sales person Thomas was very helpful with regular contact before the delivery date and was more than efficient with the delivery of my new car on the day of the handover.
Response from JKC
Pleased to hear Thomas looked after you so well...a very valued member of our MINI team who really knows how to look after the customer! Niall MacFlynn - Head of Business
03 April 2025
The Team, ably led by David McKelvey, were attentive from start to finish, took time with us and no question was treated as a stupid question - they answered them all.
Response from JKC
Delighted to hear David and his team delivered an excellent customer experience! Niall MacFlynn - Head of Business
29 March 2025
The entire process was first class and delighted with my new mini
Response from JKC
Pleased to hear everything went smoothly and you are enjoying your New MINI! Niall MacFlynn - Head of Business
21 March 2025
Extremely helpful
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
19 March 2025
Could not have been any better.
Response from JKC
That's great to hear...thank you! Niall MacFlynn - Head of Business
02 March 2025
I was given a thorough explanation of how the car operated
Response from JKC
Pleased to hear our MINI Genius gave you all the time you needed to ensure you & your New MINI were ready for the road! Niall MacFlynn - Head of Business
28 February 2025
Completely satisfied and the staff kept me up to date on everything
Response from JKC
Delighted to receive your kind & positive feedback...thank you! Niall MacFlynn - Head of Business
10 May 2025
Everyone was so helpful
Response from JKC
That's great to hear...welcome to JKC! Niall MacFlynn - Head of Business
05 May 2025
Great
Response from JKC
Thank you! Niall MacFlynn - Head of Business
02 May 2025
All staff friendly and professional.
Response from JKC
That's lovely to hear...thank you! Niall MacFlynn - Head of Business
29 April 2025
As above.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
13 April 2025
Repairs were carried out quickly and I was kept informed.
Response from JKC
Pleased to hear the team looked after well throughout your visit! Niall MacFlynn - Head of Business
13 April 2025
Lovely video
Response from JKC
Thank you...great to hear you enjoyed it! Niall MacFlynn - Head of Business
08 April 2025
As above.
Response from JKC
Thank you! Niall MacFlynn - Head of Business
04 April 2025
As above, staff lovely, always a pleasure to deal with
Response from JKC
Thank you for your kind & positive feedback! Niall MacFlynn - Head of Business
01 April 2025
Jamie kept in touch and updated me from start to finish. Gareth gave a great handover when I collected the car.
Response from JKC
Delighted to hear both Jamie & Gareth looked after you well! Niall MacFlynn - Head of Business
01 April 2025
They send a video of your car. Ring serviced
Response from JKC
Pleased to hear the team kept you fully updated during your visit! Niall MacFlynn - Head of Business
10 May 2025
Every thing was perfect and very professionally explained
Response from JKC
Pleased to hear the team looked after you well! Niall MacFlynn - Head of Business